| Summary |
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Web Hosting Refund Policy |
| Description |
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Refund
in First 30 Days
If you are not completely satisfied with our Web hosting services,
and you notify BEZA.NET in writing (either via e-mail message or fax
transmission) prior to your first
30 days of service that you wish to cancel, you will
be given a full refund of the contract amount, excluding setup fees
and
overages.
If a refund is due, you will be notified by e-mail; it can take up
to 15 days after cancellation of your contract to receive your refund.
If you have not received your refund after 15 days, please contact BEZA.NET
Accounting department.
Setup fees are refundable ONLY for the following reasons:
- You canceled the account order prior to activation
This policy does not apply to any additional services such as, but
not limited to, overages, disk space, e-mail accounts, domain name registration,
and Web Site design services.
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Refund
Policy for Renewals
Charges for the renewal of Web hosting contracts will be refunded if
written notification (either via e-mail message or fax transmission)
is received no later than the tenth day following the renewal date.
This ten day grace period applies to all BEZA.NET Web hosting plans.
Note that refunds will not be granted if your written notification is
received after the grace period.
Your e-mail notification to us must be sent from the contact e-mail
address that we have on file for your account. Likewise, if you fax
your notification to us, your fax must be on a company letterhead.
For your account security, all account cancellation requests will go through security verification to authenticate the validity of the request.
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Domain
Registration (applies to Web hosting products only)
If domain name registration is associated with the account, upon the
cancellation of the Web hosting product, the account will be downgraded
to Domain Name Registration Only.
Domain name registration fees are not refundable.
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Requests
to Cancel After Renewal Date
You must notify BEZA.NET before or within ten days of the Renewal Date
for your account if you wish to cancel an account. BEZA.NET does not
offer prorated refunds for cancellation requests submitted after ten
days of the renewal date.
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No
Transfer of Funds Between Accounts
BEZA.NET does not transfer funds from one account to another for any
reason.
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Contact
and Billing Information
It is your responsibility to keep valid contact and billing information
on your account. BEZA.NET will continue to send information regarding
your account in accordance with the contact information you have provided
in your Control Panel.
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Balance
Due
Please be advised that the cancellation of an account does not release
you from financial responsibility. If your account has a past due balance
and you are not eligible for a refund, the BEZA.NET Accounting department
will continue collection efforts.
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